Client Experience Specialist
Financial Services, Insurance
Minimum Requirements
- Relevant tertiary qualification
- Relevant certifications in Client Experience Specialist // // $(window).on('load', function () { $("#loadingMaskUpdateProg1").fadeToggle(250); } )
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- Hands-on approach to execution with ability to showcase strategic thinking and planning.
- Strong interpersonal, communication and partnership skills.
- Data-driven mindset and ability to analyse data with a focus on continuous improvement and finding actionable insight.
- Stronge change management, communication, organisational development and stakeholder management skills.
- Strong project management skills, with a focus on delivering high-quality solutions on time.
- Curious, analytical, and customer-obsessed
- Structured thinker with a bias toward simplification
- Collaborative and pragmatic, balancing ideal Duties & Responsibilities Customer Journey Understanding & Service Design Map and maintain end-to-end customer journeys across acquisition, servicing, and retention.
- Identify pain points, breakpoints, and moments of truth using qualitative and quantitative insight.
- Develop journey maps, service blueprints, personas, and Responsibilities Customer Journey Understanding & Service Design Map and maintain end-to-end customer journeys across acquisition, servicing, and retention.
- Browse Jobs
- Relevant certifications in Client Experience Specialist
- // // $(window).on('load', function () { $("#loadingMaskUpdateProg1").fadeToggle(250); } )
- The Internet Explorer 11 browser is no longer supported. We recommend the new browser from Microsoft. Download now
- Client Experience Specialist
- Closing Date 2026/05/20 Reference Number MMH260504-7 Job Title Client
- We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms the Momentum Group provides practical financial solutions for people, communities and businesses.
- Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Competencies Skills
- Collaborative and pragmatic, balancing ideal Duties & Responsibilities Customer Journey Understanding & Service Design
- Map and maintain end-to-end customer journeys across acquisition, servicing, and retention.
- Develop journey maps, service blueprints, personas, and Responsibilities Customer Journey Understanding & Service Design
- Develop journey maps, service blueprints, personas, and
Responsibilities
- Map and maintain end-to-end customer journeys across acquisition, servicing, and retention.
- Identify pain points, breakpoints, and moments of truth using qualitative and quantitative insight.
- Develop journey maps, service blueprints, personas, and Responsibilities Customer Journey Understanding & Service Design Map and maintain end-to-end customer journeys across acquisition, servicing, and retention.
- Customer Journey Understanding & Service Design
- Develop journey maps, service blueprints, personas, and Responsibilities Customer Journey Understanding & Service Design
- Develop journey maps, service blueprints, personas, and
